Business Analyst/Business Process Engineer

Business Analyst/Business Process Engineer

Overview:

The eMASON, Inc. Business Analyst/Business Process Engineer develops product expertise in the Clarifire application to facilitate and manage software implementations. In this realm, they provide analysis and management of processes that result in efficiency, quality and effectiveness for eMASON clients. 

Responsibilities will include but are not limited to:

         Quickly develop deep Clarifire expertise in order to serve as Clarifire Subject Matter Expert for eMASON clients.

         Assist in the analysis, design, build-out and automation of critical business processes, using Clarifire.

         Assist in identifying ways to improve client processes through Clarifire-based process automation, assisting in:

o        Data gathering, Workflow and Process mapping in MS Visio

o        Preparation and documentation of client business requirements

o        Process improvement analysis (what to automate, what to change, what to eliminate)

         Preparation of Case and Time studies of before and after

         Project Management for clients on a large scale

ROLES

         Deliver superior client-support during Consultative and Pilot Implementation phases of Clarifire deployments and consulting engagements.

         Serve as a member of the Level 2 client Support Desk, directly handling and tracking client requests for Support.  Ensure timely, professional and complete response to client end-users on requests for assistance, independently resolving issues and questions when possible and routing problem incidents to the appropriate internal teams for resolution as necessary.

         Provide end-user and train-the-trainer Training on eMASON software products and processes.

Requirements:

         Business or Technical degree

         Project Management Certificate preferred

         BPM Certification if no Business Degree

         Advanced MS Visio skills are a MUST

         7-8 years with workflow or process automation experience

         Excellent analytical skills and attention to detail

         Excellent Communication Skills

         Ability to travel up to 20% (can be full time travel during periods of implementation)

         Client Oriented

ASP. Net Developer

Overview:

      Apply strong technology industry knowledge and programming / database expertise to influencing technical design decisions and executing development assignments with uncompromising quality.

      Employ a methodical, technically-informed approach to problem diagnostic and troubleshooting efforts aimed at quickly and efficiently identifying and resolving root-causes.

      Assess objectives for assigned projects, recommend technical strategies and specific tactics to achieve objectives. Demonstrate and apply a broad knowledge across technical functions to accurately anticipate and measure impacts.

      Share responsibility with other team members for the on-time, high-quality delivery of individual and team objectives, requiring close coordination with other team members and the ability to diplomatically drive peers toward increasingly high standards of technical quality, productivity, and performance against specific assignments.

      Work closely with key stakeholders to identify user requirements, assess available technologies, recommend and implement solution options.

      Meticulously and professionally document the results of all work efforts to ensure the transfer and retention of institutional knowledge.

A minimum of 3 years of professional experience with:

      Object Oriented Programming and a basic understanding of common Design Patterns, Object-to-Relational Mapping (ORM), object models, and object related hierarchy.

      Strong SQL Server (2000, 2005) and database performance management expertise.  Must be able to maintain/write/tune stored procedures and triggers, database Maintenance Plans, and perform ongoing performance evaluation and tuning. Make recommendations on optimizing database design within the context of current development objectives.

      2-3 years ASP.Net knowledge.

      VB.Net knowledge - eMASON is a VB.Net shop (while C# knowledge is welcome, it is not used in our applications).

      JavaScript knowledge.

      Strong understanding of XML and its usage.

Additionally, the Candidate must have the following…

      Candidate must have completed at least 3 .Net web projects and 1 project involving an object model in a professional office environment.

      Must be able to work in an Extreme Programming / Agile rapid development environment with deliverables every 2 weeks

      Be more than proficient at both written and spoken English

      Must be able to work independently without a lot of supervision

      Must enjoy being a heads-down coding programmer.

Technical Project Manager

Overview:

The Technical Project Manager (TPM) is responsible for the successful delivery and completion of eMASON Clarifire® application implementations and related projects. The Technical Project Manager effectively manages project work through all stages of the SDLC including solution scoping, estimating, planning, initiating, executing, controlling and closing processes.  The Technical Project Manager is highly skilled at understanding the complex needs of the business, translating its priorities into technical project plans and orchestrating the successful execution of the work to the specified timelines on a consistent basis.           

Responsibilities:

         Scope the project work through discovery of business requirements, non-functional requirements and translation to technical work effort, SDLC project plans and work breakdown scheduling. 

         Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting of billable hours for efficient client invoicing against the project budget on a monthly basis.

         Effectively execute and control the project work through proactive risk identification, mitigation and issues management. 

         Create project documentation and artifacts as needed to support the SDLC implementation methodology or documentation requirements.

         Manage the overall project coordination, including managing scheduling, assigning tasks, motivating resources and resolving problems.

         Provide consistent and concise verbal and written communications to project stakeholders including project performance reporting, milestones reporting, status reporting, issues and risks management reporting and quality reporting on a regular basis. 

         Prioritize project work plan packages, tasks and actions on a consistent basis.

         Facilitate the creation of deployment approach, training plan, & supporting operational needs.

         Upon client acceptance of completed project, work with Operations & Support teams to facilitate training and transition for maintenance & ongoing support.

         Create project closure reports including validation of assumptions behind original business case, lessons learned, & support of Operations during initial period.

         Work to create repeatable implementation plans with a focus on reduction of costs associated with implementation and methodologies that are highly effective.

 Qualifications

         Five (5) plus years of recent/current Enterprise Project Management experience with full lifecycle involvement in web application software development projects (.NET or Java EE)

         Excellent and thorough knowledge of the SDLC process and implementation methodologies best suited for web application development.

         Proven skills and ability in scoping, planning, executing and controlling technical project work.

         Demonstrated managerial skills and ability to structure and lead teams successfully through the full lifecycle of software solution implementation projects

         Strong working knowledge of .NET application architectures.

         A strong technical understanding of web application architectures through hands-on application development, technical architect experience or demonstrated technical project management.

         Strong knowledge of data integration architectures and schemas including web services, XML/XSD, SOAP, EDI as well as batch integration and file transfer approaches. 

         Demonstrated ability and skill with requirements analysis, process analysis, process modeling, documenting workflows and developing technical specifications for software development.

         Strong communication skills and ability to communicate succinctly and instill confidence with internal stakeholders and the company's customers

Requirements:

         A Bachelors Degree in Business or related field is required.  MBA or related degree graduate level degree preferred.

         Ten (10) years plus years of overall proven success in the high tech industry with a minimum of five (5) years in  enterprise software application development project management work either with a software vendor, professional services consulting firm or IT project management organization.

         Mortgage Industry, Financial Services/Consumer lending experience preferred.

         PMI PMP certification is highly desired.

         Exceptional writing skills and reporting capabilities.

         Ability to travel up to 50% travel during implementation periods

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

Database Administrator

Overview:

The eMASON, Inc. Database Administrator will direct, evaluate, review, and manage database resources and services across the organization while providing technical support and leadership to the team.  This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

Responsibilities will include but are not limited to:

         Create database objects, including databases, tables, views, and program structures.

         Ensure data integrity using features of the DBMS such as physical integrity, semantic integrity and internal structures (i.e. index consistency, pointer consistency, backup consistency).

         Monitor SQL database performance, recommend, and implement performance tuning, analyze access patterns and recommend application changes to optimize capacity, latency, and throughput.

         Design schemas, stored procedures, and access methods to database underlying high availability systems for multiple clients.

         Monitor and build appropriate indexes.

         Monitor and specify buffers and cache.

         Backup and recovery of databases.

         Support database consolidation and data migrations initiatives.

         Identify database requirements by interviewing stakeholders; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.

         Improve upon existing solutions by continuously refining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.

         Serve as the subject matter expert instituting best practices and answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

         Consistently maintain on time and accurate weekly reports utilizing Clarifire® application for effectiveness.

         Keeps others informed of work progress, timetables and issues.

         Addresses problems and issues constructively to find mutually acceptable and practical business solutions.

Requirements:

         A Bachelor’s in Computer Science or related field and at least 5 years of experience in database administration and development.

         MS SQL server 2005 or higher

         In-depth knowledge of Windows OS capable of performing daily troubleshooting and support in an enterprise web hosting environment.

         Minimum of 3 years experience with MS cluster services and clustered SQL server databases

         Skills in database configuration, high availability design, data access optimization, and high performance database interface design.

         Strong experience of relational databases, backup and restore operations, DB logins/permissions, stored procedures, schema, triggers, database maintenance activity, etc.

         Demonstrates a strong understanding of the database development life cycle including data modeling, database coding, testing, and implementation.

         Demonstrates an understanding of complex problem solving techniques dealing with physical database creation and support.

         Knowledge of writing SQL scripts. 

         Works effectively with co-workers by sharing ideas in a constructive and positive manner.

         Listens to and objectively considers ideas and suggestions from others.

         A team player with excellent communication skills is essential

         Self-motivated and largely self-directed.

         Knowledge of SSRS Reports and/or willingness to learn.

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

Software Support Representative

Overview:

The Software Support Representative position is responsible for providing Clarifire support and training to eMASON clients. The Clarifire application is predominantly utilized in the Financial Services Industry, specifically Mortgage Banking. For this role, the Software Support Representative is responsible for educating eMASON clients on using the Clarifire application to automate Mortgage Banking specific processes.

Responsibilities will include but not limited to:

Application Support:

         Provide application/and troubleshooting of Clarifire application to eMASON clients. This involves analyzing user issues to determine possible problem sources/resolutions as well as following-up with clients regarding outstanding issues. Sample client issues might be: user id creation/password set up, training, data connectivity/web services and overall process flow.

         Determine whether issues can be resolved by Level 1 or need to be escalated according to established Escalation procedures.

         Acquire a complete and comprehensive technical understanding of Clarifire.

         Monitor incoming Support issues, notice trends or common issues, and communicate this information to management and the Business Team.

         Involvement in support testing efforts (Integration, User Acceptance and QA) and deployment (configuration management, change controls, and release management).

         Take ownership in managing the eMASON ticketing system and updating Client tickets according to current status.

         Provide basic training and information to Users regarding application and system usage and procedures.

         Conduct online training sessions as needed with new and existing client end-users utilizing eMASON-approved web-training tools.

         This person will be in direct contact with high profile clients as end users and must have excellent communication skills, with an emphasis on verbal and written communication.

 Requirements:

         Bachelor's Degree required.

         Minimum of 2 years working in Customer Service and/or a related environment.

         Telephone skills sufficient to handle a high volume of calls in a professional and courteous manner.

         Previous experience facilitating online training sessions.

         Knowledge of Microsoft Office applications sufficient to generate reports and track projects.

         Analytical skills sufficient to determine source and resolution of highly complex problems and think "out of the box".

         Ability to elicit information from others when requirements are insufficient and/or unclear.

         Ability to multi-task and work under the pressure of strict deadlines and time constraints.

         Financial Services/Mortgage banking knowledge desirable.

         Must exhibit mature judgment and relate well to others.

         Flexible with work schedule/possible shifts between 8:00 am to 8:00 pm EST.

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

Quality Analyst

Overview:

The Quality Analyst is responsible for the quality assurance and software testing processes ensuring correct functionality of the Clarifire® application by verifying that programs function according to specifications and standards, developing software test plans, procedures, and validation summary reports. Responsible for identifying, documenting, and following-through to resolution, software defects identified during all testing phases.

Responsibilities will include but are not limited to:

         Write, revise, and verify quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.

         Review new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.

         Recommend program improvements or corrections to developers.

         Review computer operating log to identify program processing errors.

         Enter instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.

         Observe computer monitor screen during program test to detect error codes or interruption of program and corrects errors.

         Identify differences between establishment standards and user applications and suggests modifications to conform to standards.

         Set up tests at request of user to locate and correct program operating error following installation of program.

         Work with leads to create and integrate testing plans and schedules in with overall project and program-wide schedules.

         Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.

         Write documentation to describe program evaluation, testing, and correction.

         Evaluate proposed software or software enhancement for feasibility.

         Train software program users.

Requirements for this position are as follows:

         Bachelor's degree

         Minimum five years of work experience in Software Quality Assurance (preferable)

         Detailed knowledge of the software development life cycle and QA methodology

         Well organized work habits with meticulous attention to detail

         Excellent oral and written communication skills

         Motivation and self-determination to learn and grow

         Exceptional at working with teams in various disciplines within the IT organization.

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.