Business Analyst/Business Process Engineer

Overview:

The eMASON, Inc. Business Analyst/Business Process Engineer develops product expertise in the Clarifire application to facilitate and manage software implementations. In this realm, they provide analysis and management of processes that result in efficiency, quality and effectiveness for eMASON clients.

Responsibilities will include but are not limited to:

         Quickly develop deep Clarifire application expertise in order to serve as Clarifire Subject Matter Expert for eMASON clients.

         Assist in the analysis, design, build-out and automation of critical business processes, using Clarifire.

         Assist in identifying ways to improve client processes through Clarifire-based process automation, assisting in:

o Data gathering, Workflow and Process mapping in MS Visio

o Preparation and documentation of client business requirements

o Process improvement analysis (what to automate, what to change, what to eliminate)

Preparation of Case and Time studies of before and after

         Project Management for clients on a large scale

ROLES

         Deliver superior client-support during Consultative and Pilot Implementation phases of Clarifire deployments and consulting engagements.

         Serve as a member of the Level 2 client Support Desk, directly handling and tracking client requests for Support. Ensure timely, professional and complete response to client end-users on requests for assistance, independently resolving issues and questions when possible and routing problem incidents to the appropriate internal teams for resolution as necessary.

         Provide end-user and train-the-trainer Training on eMASON software products and processes.

Requirements:

         Bachelor's degree in Business, Information Systems or related fields

         BPM Certification preferred

         Financial Services/Mortgage lending experience preferred.

         Advanced MS Visio skills are a MUST

         Minimum of five years experience with workflow or process automation experience

         Excellent analytical skills and attention-to-detail

         Excellent written and verbal communication skills

         Ability to travel up to 20% (can be full time travel during periods of implementation)

         Client focused

ASP. Net Developer

Overview:

      Apply strong technology industry knowledge and programming / database expertise to influencing technical design decisions and executing development assignments with uncompromising quality.

      Employ a methodical, technically-informed approach to problem diagnostic and troubleshooting efforts aimed at quickly and efficiently identifying and resolving root-causes.

      Assess objectives for assigned projects, recommend technical strategies and specific tactics to achieve objectives. Demonstrate and apply a broad knowledge across technical functions to accurately anticipate and measure impacts.

      Share responsibility with other team members for the on-time, high-quality delivery of individual and team objectives, requiring close coordination with other team members and the ability to diplomatically drive peers toward increasingly high standards of technical quality, productivity, and performance against specific assignments.

      Work closely with key stakeholders to identify user requirements, assess available technologies, recommend and implement solution options.

      Meticulously and professionally document the results of all work efforts to ensure the transfer and retention of institutional knowledge.

A minimum of 3 years of professional experience with:

      Object Oriented Programming and a basic understanding of common Design Patterns, Object-to-Relational Mapping (ORM), object models, and object related hierarchy.

      Strong SQL Server (2000, 2005) and database performance management expertise.  Must be able to maintain/write/tune stored procedures and triggers, database Maintenance Plans, and perform ongoing performance evaluation and tuning. Make recommendations on optimizing database design within the context of current development objectives.

      2-3 years ASP.Net knowledge.

      VB.Net knowledge - eMASON is a VB.Net shop (while C# knowledge is welcome, it is not used in our applications).

      JavaScript knowledge.

      Strong understanding of XML and its usage.

Additionally, the Candidate must have the following…

      Candidate must have completed at least 3 .Net web projects and 1 project involving an object model in a professional office environment.

      Must be able to work in an Extreme Programming / Agile rapid development environment with deliverables every 2 weeks

      Be more than proficient at both written and spoken English

      Must be able to work independently without a lot of supervision

      Must enjoy being a heads-down coding programmer.

Technical Project Manager

Overview:

The Technical Project Manager (TPM) is responsible for the successful delivery and completion of eMASON Clarifire® application implementations and related projects. The Technical Project Manager effectively manages project work through all stages of the SDLC including solution scoping, estimating, planning, initiating, executing, controlling and closing processes.  The Technical Project Manager is highly skilled at understanding the complex needs of the business, translating its priorities into technical project plans and orchestrating the successful execution of the work to the specified timelines on a consistent basis.           

Responsibilities:

         Scope the project work through discovery of business requirements, non-functional requirements and translation to technical work effort, SDLC project plans and work breakdown scheduling. 

         Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting of billable hours for efficient client invoicing against the project budget on a monthly basis.

         Effectively execute and control the project work through proactive risk identification, mitigation and issues management. 

         Create project documentation and artifacts as needed to support the SDLC implementation methodology or documentation requirements.

         Manage the overall project coordination, including managing scheduling, assigning tasks, motivating resources and resolving problems.

         Provide consistent and concise verbal and written communications to project stakeholders including project performance reporting, milestones reporting, status reporting, issues and risks management reporting and quality reporting on a regular basis. 

         Prioritize project work plan packages, tasks and actions on a consistent basis.

         Facilitate the creation of deployment approach, training plan, & supporting operational needs.

         Upon client acceptance of completed project, work with Operations & Support teams to facilitate training and transition for maintenance & ongoing support.

         Create project closure reports including validation of assumptions behind original business case, lessons learned, & support of Operations during initial period.

         Work to create repeatable implementation plans with a focus on reduction of costs associated with implementation and methodologies that are highly effective.

 Qualifications

         Five (5) plus years of recent/current Enterprise Project Management experience with full lifecycle involvement in web application software development projects (.NET or Java EE)

         Excellent and thorough knowledge of the SDLC process and implementation methodologies best suited for web application development.

         Proven skills and ability in scoping, planning, executing and controlling technical project work.

         Demonstrated managerial skills and ability to structure and lead teams successfully through the full lifecycle of software solution implementation projects

         Strong working knowledge of .NET application architectures.

         A strong technical understanding of web application architectures through hands-on application development, technical architect experience or demonstrated technical project management.

         Strong knowledge of data integration architectures and schemas including web services, XML/XSD, SOAP, EDI as well as batch integration and file transfer approaches. 

         Demonstrated ability and skill with requirements analysis, process analysis, process modeling, documenting workflows and developing technical specifications for software development.

         Strong communication skills and ability to communicate succinctly and instill confidence with internal stakeholders and the company's customers

Requirements:

         A Bachelors Degree in Business or related field is required.  MBA or related degree graduate level degree preferred.

         Ten (10) years plus years of overall proven success in the high tech industry with a minimum of five (5) years in  enterprise software application development project management work either with a software vendor, professional services consulting firm or IT project management organization.

         Mortgage Industry, Financial Services/Consumer lending experience preferred.

         PMI PMP certification is highly desired.

         Exceptional writing skills and reporting capabilities.

         Ability to travel up to 50% travel during implementation periods

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

Database Administrator

Overview:

The eMASON, Inc. Database Administrator will direct, evaluate, review, and manage database resources and services across the organization while providing technical support and leadership to the team.  This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.

Responsibilities will include but are not limited to:

         Create database objects, including databases, tables, views, and program structures.

         Ensure data integrity using features of the DBMS such as physical integrity, semantic integrity and internal structures (i.e. index consistency, pointer consistency, backup consistency).

         Monitor SQL database performance, recommend, and implement performance tuning, analyze access patterns and recommend application changes to optimize capacity, latency, and throughput.

         Design schemas, stored procedures, and access methods to database underlying high availability systems for multiple clients.

         Monitor and build appropriate indexes.

         Monitor and specify buffers and cache.

         Backup and recovery of databases.

         Support database consolidation and data migrations initiatives.

         Identify database requirements by interviewing stakeholders; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.

         Improve upon existing solutions by continuously refining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.

         Serve as the subject matter expert instituting best practices and answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.

         Consistently maintain on time and accurate weekly reports utilizing Clarifire® application for effectiveness.

         Keeps others informed of work progress, timetables and issues.

         Addresses problems and issues constructively to find mutually acceptable and practical business solutions.

Requirements:

         A Bachelor’s in Computer Science or related field and at least 5 years of experience in database administration and development.

         MS SQL server 2005 or higher

         In-depth knowledge of Windows OS capable of performing daily troubleshooting and support in an enterprise web hosting environment.

         Minimum of 3 years experience with MS cluster services and clustered SQL server databases

         Skills in database configuration, high availability design, data access optimization, and high performance database interface design.

         Strong experience of relational databases, backup and restore operations, DB logins/permissions, stored procedures, schema, triggers, database maintenance activity, etc.

         Demonstrates a strong understanding of the database development life cycle including data modeling, database coding, testing, and implementation.

         Demonstrates an understanding of complex problem solving techniques dealing with physical database creation and support.

         Knowledge of writing SQL scripts. 

         Works effectively with co-workers by sharing ideas in a constructive and positive manner.

         Listens to and objectively considers ideas and suggestions from others.

         A team player with excellent communication skills is essential

         Self-motivated and largely self-directed.

         Knowledge of SSRS Reports and/or willingness to learn.

eMASON, Inc.'s vision and mission are centered on creating a culture that reinforces our core values of Commitment, Self Responsibility, Respect, Innovation and Creativity.

Data Integration Specialist

Overview:

The eMASON, Inc. Data Integration Specialist will develop product expertise in the Clarifire® application. Their knowledge of the technology will allow them to facilitate, via translation tools, the conversion of data files for implementation to both internal and external eMASON clients.

Responsibilities will include but not limited to:

         Acquire a complete and comprehensive Clarifire® application understanding in order to serve as a Clarifire Subject Matter Expert for eMASON internal teams and clients.

         Work closely with Project/Business Analysts on client-specific initiatives that involve data translation or integration development.

         Assist with coordinating and solving highly complex technical data communication and transformation issues.

         Design, test and implement data translation objects (maps).

         Troubleshoot technical issues related to data transformation flow.

         Analyze client data specifications and provide gap analysis.

         Communicate with clients to clarify data format requirements.

         Provide clients or internal team with support on technical integration issues.

         Write transition plans to move development work into various environments.

 Requirements:

         Bachelor Degree required, preferably in a IT related field

         Business Process Management experience

         Two years of experience with XML, XSD, XSLT and mapping data structures

         Skilled knowledge and experience developing and maintaining networked solutions

         Demonstrated problem-solving skills to troubleshoot data flow processes and translation maps

         Must be able to handle multiple projects at one time and be very results oriented

         Experience with SQL 05/08 and Reporting Writing

         Excellent analytical skills and attention to detail

         Excellent verbal and written communication skills including non-technical communication

Technical Writer

Overview:

The Technical Writer at eMASON is responsible for writing, editing, indexing and/or revising a variety of technical, user documentation and/or manuals for the eMASON Clarifire® application.  The technical writer will also collaborate with the business, development and project management teams during all phases of the client implementation process. 

Responsibilities:

         Create, edit and maintain documentation for current and future eMASON clients.

         Translate business specifications into user documentation.

         Plan, write and maintain the Clarifire application user support documentation efforts including online help screen.

         Provide document edits for business team.

         Work with Client Training Team in order to develop Client training materials.

         Assist in the maintenance of the eMASON and client portals.

         Create, update and maintain Client Specific User Guides covering client processes and procedures using Adobe RoboHelp.

         Be a resource to Support Team and all employees on the Clarifire application features.

         Assist the Business Development team in managing eMASON website content.

Requirements:

         Bachelor's degree, preferably in Journalism, English, Technical Communications, Computer Science or related fields

         Financial Services/Mortgage lending experience preferred

          A minimum of three years writing experience, preferably in a technical field with an emphasis on technical documentation

         Exceptional oral and written communication skills

         Knowledge of Adobe RoboHelp required

         Proficient in the MS Office Suite (Outlook, PowerPoint, and Excel) to rapidly produce and/or update documents and reports

         Familiarity with conventions in form, structure, and notation of technical writing

         Excellent follow-up and follow-through skills

         Ability to multi-task in a fast-paced environment

         Ability to relate effectively with people at all levels in the company

Business Project Manager

Objective

The Business Project Manager is responsible for the successful delivery and completion of all eMASON Clarifire implementations and related projects for a specific client. In this role, the Business Project Manager is responsible for managing a team of Project Managers, Business Analysts, Technical Analysts/Developers, Testers and Trainers that deliver the business design, technical design, development, testing, support and maintenance of all projects for the specified client to ensure timely implementation.

Responsibilities:

         Manage the overall program coordination of the individual projects including managing scheduling, assigning tasks, motivating resources, and resolving problems.

         Adjust project plans and/or resources to meet the needs of the client and eMASON.

         Provide consistent and comprehensive status reports, project updates, and ongoing project health analysis, significant issue tracking, and communication with project team, support, development and management on a regular basis.  Succinct, on point updates to executive team with identification of challenges is imperative.

         Create project management artifacts such as project plan, project schedule and associated task dependencies, risk list, scope documentation, and project closeout.

         Oversee a large team (40 or more) which may include business analysts, project managers, client, and client's consultants.

         Create documentation associated with transfer of knowledge of projects so that executives are ensured continuity of project, client relationships and ability to grow the team and make people cross functional.

         Participate in client interactions and meetings to ensure cross training, customer satisfaction and management involvement as needed.

         Ensure reporting and communications is frequent and bi-directional. 

         Prioritize action items on a consistent basis.

         Facilitate the creation of deployment approach, training plan, and supporting operational needs.

         Upon client acceptance of completed project, work with Operations and Support teams to facilitate training and transition for maintenance and ongoing support.

         Create project closure reports including validation of assumptions behind original business case, lessons learned, and support of Operations during initial period.

         Create repeatable implementation plans with focus on reduction of costs associated with implementation and the creation of replicable methodologies.

Qualifications

         Knowledge of EDI and Business Application systems.

         Strong knowledge of project management theory and practices. Adhere to project management processes and methodologies to ensure projects are delivered on time, adhere to high quality standards, meet and exceed customer expectations along with organizational goals

         In depth, firsthand experience performing systems analysis, systems integration, customer facing tasks, and troubleshooting

         Experience implementing web based applications and understand the concepts of web architecture.

         Overview knowledge of the following technologies: ASP.Net, VB.net, HTML, and XML (web services).

         Experience with business process reengineering, including gathering and documenting requirements, documenting workflows and developing specifications for the programmers required.

         Professional experience in a customer facing role with very strong communication skills with ability to keep projects within budget and manage contract compliance.

         Initiative to learn the application for internal project management and reporting.

         Working knowledge of SDLC, IT systems and processes, methodologies and their direct implementation to projects

         Strong business and systems analysis skills and experience with numerous environments and architectures.

         Ability to discuss and negotiate complex tradeoffs with all levels of executive management, supervisors and functional processors along with the internal management of the teams.

Requirements:

         A Bachelors Degree in Business or related field is required.  MBA or related graduate level degree preferred.

         Minimum of 10 years plus proven success in high-tech account management and business application implementations.

         Financial Services/Mortgage lending experience preferred.

         Exceptional verbal and written skills and reporting capabilities.

         Up to 40% travel during implementation periods

         Experience in managing the development and implementation of third party software solutions preferred.

         Ability to work in a fast paced, passionate, family environment focused on service excellence.  Commitment and accountability is critical to success at eMASON.

Network Engineer

Overview:

The eMASON Desktop and Network Engineer will provide technical support to eMASON's internal staff. In addition, they will provide Level 2 help desk support to eMASON clients as needed for application support. Some specific responsibilities are to:

         Install and set up Windows PCs in a domain environment.

         Install and troubleshoot software as needed.

         Provide internal Help Desk Support.

         Serve as an administrator on a 2008 Active Directory with Exchange 2010; set up new accounts, access and permissions.

         Support eMASON's internal cell phones and air cards for laptops (set up, configuration, connectivity & synchronization issues).

         Troubleshoot client PCs for connectivity and setup in support of the Clarifire® application.

         Perform daily system backups using Symantec Backup Software.

         Monitor and maintain company's anti-virus software.

         Be on call 24x7.

Job Requirements:

         Bachelor's Degree in IT, Engineering, Computer Science or related field

         Minimum of two years of work experience as a Network Engineer in a Windows environment

         Current MCP certification or agreeable to work towards one

         Minimum of one year of experience in maintaining, administering and backing up Microsoft Exchange 2007/2010, SQL 2005/2008

         Excellent troubleshooting skills.

         Excellent written and verbal communication skills.

         Ability to lift up to 35 lbs.

         Desire to develop Project Management skills.

         Understanding of TCP/IP, Network Monitoring and Network Sniffers.

Ideal candidate would have some experience and knowledge of the following:

         Internet Information Server 6.0/7.0

         Microsoft SQL Server 2005/2008.

         Visual Basic (VB) and/or .NET programming

eMASON's vision and mission are centered on creating a culture that reinforces our core values of      Commitment, Self Responsibility, Respect, Innovation and Creativity.