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Client Care

eMASON provides all of its clients with advanced online client support and a call center. All eMASON clients have a sense of security and comfort knowing that their support requests are always handled efficiently and promptly. By submitting their requests through our online ticketing system, RESCUE, tickets are automatically routed to the most appropriate technician based on the support description entered. Furthermore, our unique priority indicators allow those clients with emergencies and pressing issues to be addressed immediately.